Partner Accounts Manager: B2B, Wholesale & Online Retail

Partner Accounts Manager - B2B, Wholesale & Online Retail

Employment Type: Part-Time | Remote Schedule: Monday–Friday | Must be available between 12:00 PM and 4:00 PM Eastern Time Reports To: VP, Brand & Growth Operations

About the Role

We are looking for a proactive, commercially minded Partner Accounts Manager to manage and grow relationships with our B2B, wholesale, and online retail partners.

This role combines strategic account management, retail partner marketing, and hands-on operational coordination. You will serve as the primary point of contact for our retail partners, ensuring strong communication, smooth day-to-day execution, and consistent opportunities for account growth.

The ideal candidate understands how to build successful retail partnerships, drive revenue through strategic promotions and merchandising opportunities, and ensure products are accurately represented across partner platforms.

We are looking for someone who can think strategically while staying highly organized and hands-on with daily account activities.

Key Responsibilities

Partner Account Management & Growth

• Own and manage relationships with B2B, wholesale, and online retail partners, serving as their primary point of contact.
• Develop and execute account-specific strategies to strengthen relationships, increase sales, and identify growth opportunities.
• Proactively communicate with partners, responding to inquiries and requests within the same business day.
• Identify opportunities to improve account performance through promotions, product visibility, and strategic collaboration.
• Maintain strong relationships with retail buyers, account representatives, and other partner stakeholders.

Retail Marketing & Promotional Activations

• Plan, coordinate, and execute promotional campaigns and retail activations with partner accounts.
• Secure marketing and merchandising opportunities, including homepage placements, email features, promotional banners, and product highlights.
• Maintain a shared promotional calendar to ensure campaigns, launches, and partner activities are properly coordinated.
• Collaborate with internal teams to provide partners with accurate product descriptions, marketing copy, images, and other required assets.
• Monitor promotional execution and identify opportunities to improve product visibility and sales performance.

Wholesale & Retail Operations

• Coordinate with the Operations team to ensure purchase orders are processed accurately and on schedule.
• Track partner requests, deliverables, and deadlines to maintain smooth account operations.
• Regularly review partner websites and online storefronts to ensure product listings, descriptions, images, and promotions are accurate and up to date.
• Proactively identify and resolve listing discrepancies, missing product information, and other account-related issues.
• Maintain organized account documentation, communication records, and shared resources.

Performance Tracking & Reporting

• Monitor account performance, promotional activities, and sales trends to identify growth opportunities.
• Track key account metrics, including revenue performance, promotional effectiveness, and partner engagement.
• Prepare concise weekly updates highlighting account performance, ongoing initiatives, opportunities, and outstanding action items.
• Provide recommendations to improve partner relationships, merchandising execution, and overall account growth.

• Minimum 3 years of experience in B2B account management, wholesale account management, retail partnerships, key account management, or partner marketing.
• Proven experience managing external retail, wholesale, or online retail partner relationships.
• Demonstrated ability to develop account growth strategies, coordinate promotional initiatives, and improve commercial performance.
• Experience working with retail buyers, merchandising teams, or external business partners.
• Excellent written and verbal English communication skills, with the ability to communicate professionally, clearly, and promptly.
• Strong organizational and project management skills, with the ability to manage multiple partner accounts, priorities, and deadlines simultaneously.
• Comfortable coordinating purchase orders, promotional calendars, product information, and cross-functional deliverables.
• Proficiency with spreadsheets, shared drives, and project management or collaboration tools.
• Highly proactive, detail-oriented, reliable, and comfortable working independently in a remote environment.
• Availability to work during the required Eastern Time overlap and participate in video meetings.

• Previous experience in beauty, skincare, haircare, cosmetics, wellness, or consumer packaged goods (CPG).
• Experience supporting direct-to-consumer brands with wholesale and online retail distribution channels.
• Familiarity with Amazon, Shopify, or retailer marketplace/vendor portals such as Mirakl.
• Experience coordinating retail merchandising, promotional placements, and partner marketing campaigns.
• Familiarity with Notion or similar project management platforms.
• Understanding of wholesale sales performance, sell-through, reorder trends, and retail account growth metrics.

• Spreadsheets, shared drives and project tools.