Account Manager

About the role This is a ground-floor role on a small team. While our client base grows, you will also play a central part in how we go to market: content, SEO, market research, and the client administration that keeps the business running smoothly. As your client portfolio grows, the role shifts its focus toward client relationships and account health.

You will work directly with the Managing Director and our delivery team. Coding is not required; technical builds and fixes belong to the delivery team.

RESPONSIBILITIES Client relationships -Run new client onboarding: welcome, intake, kickoff preparation, and the kickoff call itself, alongside the Managing Director and our delivery lead. -Serve as each client’s main point of contact, with weekly check-ins, clear recaps, and same-day responses during working hours. -Monitor how clients use the AI agents we deploy, spot issues early, and route anything that needs a technical fix to our delivery team. -Track and report results against each client’s goals, including monthly value reports and quarterly business reviews. -Send monthly invoices and follow up on payments professionally, in line with each client’s agreement. -Identify opportunities to expand each relationship and bring them to the Managing Director.

Client administration -Prepare services agreements and statements of work for Managing Director approval and signature, and keep signed copies organized. -Maintain an accurate, current view of every client: who is active, what is live, and what needs to be invoiced. -Hand off each new client’s scope, deliverables, timelines, and access needs to our delivery team. -Keep client records current in Notion, SharePoint, Outlook, Teams, and our meeting notes.

Go-to-market and content -Draft, schedule, and repurpose LinkedIn content for our Managing Director. -Improve our website content and SEO so the right buyers find us. -Run our newsletter and support our referral partner program. -Turn client results into case studies and sales materials, and track which campaigns are working.

Market and product research -Research our target market of mid-market companies and the operational problems they face. -Track competitor offers, positioning, and pricing. -Bring market insight to the Managing Director to help shape new offers and packaging. -Prepare account research ahead of discovery calls.

What we’re looking for -Background in digital marketing, content, SEO, or go-to-market, ideally including - 1 to 3 years of experience in account management, client success, or marketing

• Excellent written and spoken English
• Highly organized, coachable, and hungry to learn
• Comfortable with AI tools and interested in content, SEO, and go-to-market
• Able to work full US Eastern business hours

Nice to have -Experience at an agency, consultancy, or B2B services firm. -Previous experience at a U.S. startup, particularly in a remote role working directly with a Managing Director, clients, or a small team. -Experience at another early-stage startup where you helped build processes and managed several responsibilities. -Experience serving clients in the United States and the Middle East. -A portfolio of client-facing content or content strategy you have owned. -Proficiency with AI tools and an interest in learning to manage AI agents to automate routine work and increase your own productivity.

• 1 to 3 years of experience in account management, client success, or marketing
• Excellent written and spoken English
• Highly organized, coachable, and hungry to learn
• Comfortable with AI tools and interested in content, SEO, and go-to-market
• Able to work full US Eastern business hours

• Experience at an agency, consultancy, or B2B services firm, previous experience at a U.S. startup in a remote role working directly with a Managing Director or small team, experience at an early-stage startup helping build processes and managing several responsibilities, experience serving clients in the United States and the Middle East, a portfolio of client-facing content or content strategy owned, and proficiency with AI tools and interest in learning to manage AI agents.

• Notion, Microsoft 365 including SharePoint Outlook and Teams, and AI tools.