E-commerce Project Manager (UX & Design)

E-Commerce Project Manager (Shopify & UX)

Location: 100% Remote Contract Type: Independent Contractor Agreement Schedule: Full-Time | 10 AM – 6 PM EST Reports To: Chief Operating Officer (COO)

About the Role We are seeking an E-Commerce Project Manager with strong UX instincts and a keen design eye to manage our client's website and our sales channels. In this role, you will own the site roadmap—identifying improvements, writing briefs, directing our web developer, and ensuring every project ships on time, on-brand, and fully optimized.

The ideal candidate sits at the intersection of three key roles: Project Manager (planning & execution), UX Lead (optimizing the shopper journey), and E-Commerce Operator (hands-on Shopify management).

Key Responsibilities

1. Project Management & Roadmapping

Roadmap Ownership: Gather team requests, prioritize tasks, and maintain a clear backlog for site and channel improvements.

Briefing & Execution: Turn ideas into detailed briefs (goals, wireframes, requirements) and manage the web developer day-to-day.

Launch Coordination: Synchronize launches across Shopify, email/SMS, marketplaces, and customer support.

Operations & Documentation: Track workflows in Notion/Asana/ClickUp and write SOPs for recurring processes.

1. UX, Site Experience & Analytics

Storefront Audits: Conduct regular audits of collection/product pages, navigation, and checkout to increase conversion rates.

Data-Driven Optimization: Analyze user behavior via Shopify Analytics, GA4, Triple Whale, Hotjar, and Microsoft Clarity to identify drop-off points.

A/B Testing & QA: Plan and run conversion tests; perform rigorous desktop and mobile QA before any release goes live.

1. Design, Brand & Asset Management

Visual Consistency: Maintain brand standards across all digital touchpoints.

Hands-on Design: Create or update site banners and graphics in Figma or Photoshop.

Media & Video Prep: Crop, compress, and optimize video files for web speed and social media; organize digital assets in Air.

1. E-Commerce Operations & App Stack

Catalog Management: Configure collections, products, variants, materials, sizing, and pricing logic.

Marketplaces: Create and maintain listings on TikTok Shop, Faire, and Google Merchant Center / Meta catalogs.

App Administration: Manage tools such as Gorgias, Intelligems, Redo, and Shopify Flow automations.

Compliance & SEO: Oversee site speed, on-page SEO basics, cookie consent, and ADA accessibility fixes.

Required Experience & Skills

Experience: 2–4 years of hands-on Shopify and e-commerce experience.

Project Leadership: Proven track record of managing web projects end-to-end and directing developers/designers.

UX & Analytics: Strong UX instincts paired with data proficiency (Shopify Analytics, GA4, Triple Whale, Hotjar/Clarity, A/B testing).

Design & Tools: Proficient in Figma (wireframes/mockups), Photoshop (quick graphic updates), and asset optimization.

E-Commerce Operations: Experienced with product drops, discount setups, site speed, SEO basics, and marketplace management (TikTok Shop, Faire).

Communication: Exceptional written English and clear async communication skills (briefing, documentation).

Tech Stack

E-Commerce & Analytics: Shopify, Shopify Analytics, GA4, Triple Whale, Microsoft Clarity, Hotjar Design & Assets: Figma, Photoshop, Air Customer & Operations: Gorgias, Intelligems, Redo, Shopify Flow Project Management: Notion / Asana / ClickUp

2 to 4 years of hands-on Shopify and e-commerce experience, proven experience managing web projects end to end including directing developers, strong UX instincts, real design sensibility with examples or portfolio, comfortable in Figma for wireframes and simple mockups and in Photoshop for quick graphic updates, data-informed in Shopify Analytics or Triple Whale or GA4 and A/B testing and spreadsheets, working knowledge of site speed and on-page SEO and accessibility and e-commerce compliance basics, experience with product launches and promotions and marketplace listings, comfortable editing and optimizing video for web, experience with a project management tool such as Notion or Asana or ClickUp, strong written English and clear async communication including writing briefs and documenting processes, self-starter who spots problems and proposes solutions without being asked, organized and detail-oriented with a QA mindset.

Taste and a good eye for off-brand work, passion for subcultures or internet culture or fashion or jewelry, formal UX or design training or experience running user research, experience with Gorgias or Intelligems or Redo or Shopify Flow or Air specifically, familiarity with Klaviyo or another email or SMS platform, basic to intermediate HTML or CSS or Liquid knowledge.

Shopify, Figma, Photoshop, Shopify Analytics, Triple Whale, GA4, Microsoft Clarity, Hotjar, Air.