Quality Assurance Hair Care & Consumables Categories

Role Overview: QA Specialist responsible for managing quality assurance, regulatory compliance, non-conformity management, and vendor audits across Hair Care and Personal Care categories. Works cross-functionally with Product Development, Marketing, Sales, and global vendors to drive product evaluations, CAPA processes, and continuous improvement initiatives.

Location & Hours: Must be based in Mexico and available to work remotely aligned with PST working hours (9 AM – 6 PM PST).

Travel Requirements: Travel up to 20% of the time - automobile/airplane, travel will be international with flight time 4+ hours, depending on the destination.

Key Responsibilities:

Lead CAPA, deviation, and change control activities; investigate defects/complaints and enforce vendor corrective actions.

Plan, coordinate, and lead vendor audits (including North America and overseas sites), and maintain vendor Quality Scorecards.

Oversee product sampling evaluations, risk assessments, test method creation, and regulatory/labeling compliance for launches.

Manage product quarantines, withdrawals, and recalls when required.

High level of English C1.

• CAPA & Audit Experience: Hands-on experience managing CAPA processes and conducting/coordinating vendor audits (including overseas sites) for hair care or personal care product launches.
• Education: Bachelor’s degree in Engineering, Bio-Science, Chemical Science, or a related science discipline.
• Visa & Travel: A valid US Visa is required, with full willingness to complete up to 20% international travel (4+ hour flights).
• Core QA & GMP Experience: At least 2+ years in Supplier Quality Assurance / QMS coordination, plus 1+ year of GMP auditing experience within Pharmaceutical, Cosmetics, or Personal Care (PCPC) industries.
• Language Proficiency: C1 Advanced English skills (written and spoken) for technical communication with global stakeholders.

• Industry certifications in PCPC Regulatory Affairs or Quality Operations.
• Practical knowledge of risk analysis frameworks and statistical analysis tools.
• Experience writing technical documentation in the PCPC sector.

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