Caller / Community Outreach Representative

Position: Caller / Community Outreach Representative Working Hours: 7 hours/day, Monday–Friday, Eastern Time (ET) Scope of the Role Our client is a fast-growing ecommerce data and community company that helps major consumer brands build thriving customer communities and creator programs. As a Caller / Community Outreach Representative, you will be responsible for reaching out to customers, introducing them to community initiatives, qualifying their interest, and encouraging participation in creator and ambassador programs. This is a high-volume outreach role that requires excellent communication skills, professionalism, and the ability to create positive first impressions with potential community members. Duties and Responsibilities Make a high volume of outbound calls to existing customers and community prospects. Introduce customers to community and creator program opportunities. Qualify interest and answer basic questions about the programs. Schedule follow-up conversations or hand qualified prospects to the appropriate team. Accurately log all call outcomes and customer information in the CRM. Maintain daily outreach and activity targets. Follow approved call scripts while adapting naturally to conversations. Build positive relationships and represent the client's brand professionally. Collaborate with the community and operations teams to ensure a smooth onboarding experience. Provide feedback on customer objections and opportunities to improve outreach. Requirements Native or near-native US English accent 1+ year of experience in outbound calling, sales, appointment setting, customer support, or similar customer-facing roles. Outstanding verbal communication and interpersonal skills. Comfortable making a large number of calls daily. Strong attention to detail and organisational skills. Ability to work independently in a remote environment. Reliable computer, high-speed internet, and a professional home office setup. Availability to work 7 hours per day during US Eastern Time business hours. Preferred Experience Experience with ecommerce or DTC brands. Previous experience in remote customer support or inside sales. Familiarity with CRM platforms and outreach tools. Experience engaging customers over phone and email.

• 1+ years of outbound calling, sales, appointment setting, or customer-facing experience with native or near-native US English accent, available to work 7 hours/day Monday–Friday in Eastern Time.

• Background in ecommerce or DTC brands, remote customer support or inside sales experience, and familiarity with CRM platforms and outreach tools.

• CRM platform, outreach/dialing software, and phone system for high-volume outbound calling.