List Growth Strategist / Product Implementation Specialist

As a List Growth Strategist at Postscript, you will play a key role in driving list growth success for our top e-commerce merchants on Shopify. You will be responsible for crafting and executing end-to-end strategies to collect leads, ensuring our customers maximize their email and SMS opt-ins through this high-impact channel. Working closely with our Onboarding, Postscript Plus, and Customer Success teams, you will leverage best practices, A/B testing, and data-driven insights to optimize customer performance.

Your ability to build strong relationships, create compelling marketing campaigns, and implement innovative list growth strategies will make SMS the #1 revenue-driving channel for our customers. As a key member of the Postscript Plus team, you will take ownership of building, analyzing, and optimizing list growth strategies across multiple accounts. You will use data-driven insights to iterate quickly and make recommendations that maximize subscriber acquisition rates through a range of opt-in sources and strategies.

In this role, you will work directly with merchants, acting as their primary strategic list growth advisor, and collaborate closely with internal teams to leverage cutting-edge list growth strategies and products. Your expertise will help shape innovative SMS programs that drive real business growth for our customers.

If you’re a results-driven marketer who loves identifying trends in data to develop strategies that drive revenue, we’d love to hear from you!

Your mission is to build, manage, and optimize SMS campaigns and automations. You will leverage Postscript’s cutting-edge AI tools to drive revenue and ensure every client has a best-in-class SMS experience.

• All positions at Postscript are fully remote.
• Candidates must be willing to work North America-based working hours.

Primary Duties

• Content Excellence: Develop compelling pop-ups and calls to action that align with each customer’s brand voice and vision while continuously improving their list growth.
• Strategic Advisory: Establish strong advisory relationships with customers by executing best practices, brainstorming new strategies, and developing creative list growth campaigns.
• Product Implementation: Work directly with customers to introduce and implement new products and features.
• Customer Growth: Track, analyze, and iterate on customer performance to ensure rapid and effective scaling on the Postscript platform.
• Marketing Best Practices: Maintain expert-level knowledge of email and SMS marketing, e-commerce trends, and marketing technologies to help brands stay at the forefront of the industry.
• Industry & Product Expertise: Serve as a subject matter expert on Postscript products, features, and services, offering consultative guidance to both customers and internal stakeholders.
• Customer Relationship Management: Maintain consistent communication with customers via Slack, Zoom, and/or Email, ensuring they have a clear understanding of next steps.

Requirements:

• 2+ years of experience in the direct-to-consumer OR SaaS space in a client-facing role (related roles: Customer Success Manager)
• Excellent written English communication skills
• Proficient in using AI tools in day-to-day work, including ChatGPT, Claude or Gemini
• Proven experience in e-commerce or digital marketing
• Passion for helping customers understand and execute effective digital marketing strategies that fuel customer acquisition/list growth.
• Experience managing long-term client relationships, including working with decision-makers and senior stakeholders.
• Strong operational, organizational, and process-driven mindset with the ability to meet tight deadlines.
• Data-driven approach with strong analytical skills and a metrics-oriented mindset.
• Excellent verbal and written communication skills.
• Experience working with marketing tools like Shopify, Klaviyo, Mailchimp and others.
• Responsiveness and proactivity in async communication environments.
• Strong process orientation and ability to manage up to 30 customer projects/deadlines simultaneously.

• 2+ years in direct-to-consumer or SaaS client-facing roles (e.g., Customer Success Manager) with proven e-commerce or digital marketing experience, excellent written English, and ability to manage 30+ concurrent customer projects in a North America timezone.

• Proficiency with AI tools (ChatGPT, Claude, Gemini)
• Expertise with marketing platforms (Shopify, Klaviyo, Mailchimp)
• Advanced analytical skills
• Experience advising senior stakeholders on customer acquisition strategies

• Postscript platform
• Email/SMS marketing tools
• Shopify
• Data analytics dashboards
• AI assistants (ChatGPT/Claude/Gemini)
• Slack
• Zoom
• Email