Marketing Strategist

About the Role

We are looking for a results-driven Marketing Strategist to lead the growth and optimization of SMS programs for our Mid-Market brand portfolio. Your mission is to build, manage, and optimize SMS campaigns and automations. You will leverage Postscript’s cutting-edge AI tools to drive revenue and ensure every client has a best-in-class SMS experience. You will collaborate with merchants 1:1 via Slack, Zoom, and/or email.

Key Responsibilities

• AI Integration: Actively deploy and manage AI products to automate personalized interactions and enhance program efficiency.
• Campaign & Automation Focus: Design and execute high-performing SMS marketing calendars and lifecycle automations (e.g., welcome series, abandoned carts, post-purchase flows).
• Strategic Optimization: Continuously analyze performance metrics to pivot strategies, A/B test creative/copy, and implement segmentation to maximize revenue per message.
• This role will interact with multiple team members via Slack and Zoom and operate during US working hours. Contractors may be located outside of the US.

Responsibilities

• Configure SMS automations, campaigns, and integrations to align with best practices and customer goals.
• Send weekly performance updates and takeaways, and next steps.
• Collaborate with CSM on account management.
• Monitor program progress, identify blockers, and escalate complex or technical issues to the internal Support team.
• Maintain consistent communication with customers via Slack, Zoom, and/or Email, ensuring they have a clear understanding of next steps.
• Proactively inform customers about new features and functionalities during relevant interactions, offering helpful suggestions that can grow their business.
• Maintain up-to-date product knowledge and contribute to internal documentation and process improvements.
• Contribute feedback to improve the AI products based on customer use cases.
• Collaborate with internal teams using Slack, Vitally, and Google Suite.
• Balance multiple tasks and deadlines in a fast-paced environment.

Requirements

• Experience in ecommerce, SaaS, or martech platforms (Shopify or Klaviyo familiarity is preferred).
• 5+ years in a customer-facing or operational support role.
• Excellent written English communication skills.
• Strong process orientation and ability to manage up to 30 customer projects/deadlines simultaneously.
• Strong communication skills across teams and departments.
• Responsiveness and proactivity in async communication environments.
• Detail-oriented with strong organizational and troubleshooting skills.
• Bonus: familiarity with Salesforce, Vitally, or similar customer relationship management platforms.

Contract Details

• Type: Full-time contractor
• Hours: 40 hours/week
• Location: Remote, US working hours (Eastern or Central time zone preferred)

What Success Looks Like

• Customers are utilizing and expanding our AI usage.
• Deliverables are executed accurately and consistently across accounts.
• Supports 25-30 accounts.
• Collaborates effectively with the Postscript team and adapts quickly to evolving priorities.
• Clear, proactive communication keeps customers informed and confident throughout the process.

• 5+ years in customer-facing or operational support roles with experience in ecommerce, SaaS, or martech platforms (Shopify or Klaviyo preferred), excellent written English, and ability to manage 25-30 simultaneous customer projects in a US Eastern or Central time zone.

• Familiarity with Salesforce, Vitally, or similar CRM platforms; experience with AI-driven marketing tools; and proven track record optimizing SMS or multi-channel marketing campaigns.

• Postscript SMS platform, Slack, Zoom, Google Suite, Vitally, and Shopify/Klaviyo ecosystem.