Sales Operations Analyst

We're hiring a Sales Operations Analyst to own the day-to-day administration of sales systems and processes, with an emphasis on HubSpot CRM management, quote-to-cash support, commission administration, and revenue reporting.

This is a hands-on operational role for someone who's energized by fixing the small things that add up: a broken workflow, a mismatched property, or a report that doesn't tie out. You'll work at the intersection of Sales, Marketing, Finance, and Customer Success, ensuring that deals move cleanly through HubSpot and DealHub, commission calculations are accurate and auditable, and leadership can rely on accurate pipeline and revenue data.

You'll also support post-sale processes including renewal tracking, account reassignments, and account health and churn reporting. This role reports to the Head of Revenue Operations.

Key Responsibilities

CRM & Sales Systems Administration

• Own day-to-day configuration of HubSpot, including properties, workflows, lifecycle stages, lead routing, and territory assignment logic.
• Maintain data hygiene across Companies, Contacts, and Deals, including deduplication, lifecycle stage accuracy, and ownership assignment.
• Troubleshoot workflow issues (incorrect owner assignment, enrollment logic, lead scoring) and partner with Marketing/RevOps on root-cause fixes.
• Support DealHub (CPQ) configuration and the contract creation process, including DocuSign preparation and deal desk workflows.

Sales Reporting & Analytics

• Build and maintain dashboards and reports across HubSpot and internal BI tools to track pipeline, bookings, forecasts, and rep activity.
• Own or support the weekly pipeline review process, including data exports, report generation, and presentation preparation.
• Prepare recurring and ad hoc reporting for leadership and board meetings, including bookings, pipeline creation, and forecast accuracy.

Commission & Compensation Administration

• Maintain the Airtable Sales Ops base, including compensation plans, quota setup, commission statements, and manual override logic.
• Support new sales rep onboarding into the commission system and respond to day-to-day sales compensation questions.
• Ensure commission calculations reflect current compensation plan rules, including bookings, retention/NRR bonuses, referral, and partner payments.

Revenue Lifecycle, Renewals & Account Health

• Maintain accurate renewal, auto-renew, and contract data across HubSpot and Airtable.
• Support churn and retention reporting, including churn reason tracking, churn visibility, and account health score integrity.
• Manage account reassignment and ownership logic between Sales, Account Management, and Support/Service teams.
• Partner with Customer Success and Account Management teams on reporting that supports retention and expansion efforts.

Process Automation & Data Integration

• Build and maintain Make automations connecting HubSpot, Airtable, Slack, and Asana.
• Monitor and troubleshoot integration errors between systems.
• Document processes, playbooks, learnings, and improvements to ensure scalability and repeatability.

Cross-Functional Support

• Serve as the go-to resource for Account Executives, Account Managers, and Customer Success Managers on CRM questions, data issues, and process guidance.
• Collaborate with Finance on billing data accuracy and reporting alignment.

What You'll Drive

• Cleaner, more automated lead-to-cash flow between HubSpot and DealHub.
• Improved accuracy and auditability of commission calculations.
• More reliable renewal and churn reporting.
• Reduced manual work through automation, AI tooling, and proactive monitoring.
• Stronger cross-functional alignment on account ownership and lifecycle stage accuracy.

Qualifications

• 3+ years of experience in Sales Operations, Revenue Operations, or Business Operations within B2B SaaS.
• Strong hands-on experience with HubSpot, including workflows, properties, and reporting.
• Experience with Airtable or similar relational database tools.
• Experience using automation platforms such as Make, Zapier, or similar.
• Strong Excel and Google Sheets skills.
• Detail-oriented with a strong data hygiene mindset.
• Ability to manage multiple stakeholders across Sales, Marketing, Finance, and Customer Success.
• Familiarity with AI tools (Claude, ChatGPT) for data analysis, documentation, and operational efficiency.

Required Tools & Tech Stack

• HubSpot CRM
• DealHub (CPQ)
• Airtable
• Make (or Zapier)
• Excel / Google Sheets
• AI tools (Claude, ChatGPT)

Why Join Us?

• Be the systems backbone that protects data integrity across the revenue funnel.
• Work closely with leadership and own high-impact operational processes.
• Gain cross-functional exposure across Sales, Marketing, Finance, and Customer Success in a fast-paced SaaS environment.

• 3+ years of Sales Operations or RevOps experience in B2B SaaS.
• Hands-on HubSpot expertise (workflows, properties, reporting).
• Airtable or relational database proficiency.
• Strong Excel and Google Sheets skills.
• Ability to work within the LATAM timezone.

• Experience with CPQ tools (DealHub or similar).
• Experience with sales commission and compensation calculations.
• Familiarity with SQL.
• Experience supporting renewals or account management processes.

• HubSpot CRM, DealHub (CPQ), Airtable, Make (or Zapier), Excel/Google Sheets, and AI tools (Claude, ChatGPT).