E-Commerce Manager

About the Role

We are seeking a detail-oriented E-Commerce Manager to oversee the day-to-day operations of our online sales channels, including Amazon, Shopify, and TikTok Shop. This is a highly execution-focused role responsible for maintaining channel health, ensuring product listings and inventory remain accurate, coordinating reporting, and identifying operational issues before they impact performance.

This is not a media buying or growth strategy position. Instead, you'll be the operational backbone that keeps our e-commerce channels organised, efficient, and running smoothly.

Key Responsibilities

Amazon Operations (Primary Channel)

• Monitor Amazon Seller Central account health, listing suppressions, stranded inventory, and catalogue issues.
• Audit product detail pages (PDPs) for pricing, coupons, images, reviews, titles, bullet points, and competitor positioning.
• Coordinate bulk sheet and flat-file uploads with internal teams and external partners.
• Track competitor ASINs, pricing, promotions, reviews, and listing changes.
• Escalate operational issues before they impact account performance.

Shopify & TikTok Shop Operations

• Maintain accurate product listings, catalogue information, pricing, and inventory across channels.
• Support TikTok Shop catalogue management, product feeds, order flow, and promotional activities.
• Identify and resolve listing, feed, inventory, and fulfilment issues.

Reporting & Paid Channel Coordination

• Prepare and maintain weekly cross-channel performance scorecards covering Amazon, Shopify, and TikTok Shop.
• Organise reports and action items related to Amazon PPC, Meta Ads, and TikTok Ads (reporting only; no campaign management).
• Maintain documentation, SOPs, and ClickUp task boards.
• Escalate urgent operational issues with recommended next steps.

Success in This Role

• Amazon account health remains consistently strong with minimal listing or inventory issues.
• Product listings, catalogues, and inventory stay synchronised across all platforms.
• Weekly performance reporting is accurate and delivered on time.
• Operational issues are identified early and resolved proactively.
• Processes remain organised and nothing falls through the cracks.

This Role Is Not

• A media buying position.
• A growth strategy role.
• A people management or leadership position.

Deal Breakers

Candidates will not be considered if they:

• Have less than 2 years of hands-on Amazon Seller Central experience.
• Have no experience operating a secondary e-commerce sales channel.
• Cannot work the required 9:00 AM – 5:00 PM EST schedule.
• Are not comfortable working with spreadsheets, reporting, and operational processes.

• Minimum 2 years of hands-on experience with Amazon Seller Central (3P seller accounts).
• Experience managing at least one additional e-commerce platform such as Shopify, TikTok Shop, Walmart Marketplace, or similar.
• Experience pulling and organising reports from platforms such as Amazon PPC, Meta Ads Manager, or TikTok Ads Manager.
• Strong spreadsheet skills (Excel and/or Google Sheets).
• Excellent organisational skills and exceptional attention to detail.
• Strong written communication skills.
• Comfortable following SOPs and working within structured operational processes.

• TikTok Shop operational experience.
• Bulk sheet and flat-file upload experience.
• Listing SEO and keyword research knowledge.
• Experience with tools such as:
• Helium 10
• Sellerboard
• Data Dive
• SmartScout
• SellerSprite
• ClickUp experience.
• Experience working with supplements or other regulated product categories.

• Amazon Seller Central
• Shopify
• TikTok Shop
• Amazon PPC
• Meta Ads Manager
• TikTok Ads Manager
• Microsoft Excel and/or Google Sheets
• ClickUp