TikTok Shop Operations Coordinator

We’re helping our client, one of the fastest-growing brands on TikTok Shop, to hire a TikTok Shop Operations Coordinator. This is an exciting opportunity to join a high-growth ecommerce team and play a key role behind the scenes, ensuring creator partnerships, product launches, and daily operations run smoothly.

Working closely with the Head of TikTok Shop and the TikTok Shop Operations Specialist, you’ll be fully trained across the company’s TikTok Shop systems while taking ownership of creator sampling and supporting day-to-day backend operations. This role is ideal for someone who enjoys creating organized systems, following established processes, solving operational challenges, and helping a fast-paced business scale efficiently.

If you’re detail-oriented, highly organized, proactive, and excited about ecommerce and the creator economy, we’d love to hear from you.

Responsibilities: Creator Sampling (Primary Focus)

• Review and approve creator sample requests following established SOPs.
• Vet creators using internal performance criteria and platform data.
• Prioritize creator requests based on internal guidelines.
• Maintain accurate sampling records and documentation.
• Coordinate with fulfillment teams to ensure timely deliveries.
• Monitor sampling queues and turnaround times.
• Escalate unique situations when necessary.
• Support continuous improvements to sampling workflows.

TikTok Shop Operations

• Support daily operations within TikTok Seller Center.
• Manage product listings and catalog updates.
• Assist with product launches.
• Maintain product mapping.
• Set up flash sales, coupons, giveaways, and creator commissions.
• Support campaign execution.
• Monitor shop health and operational performance.
• Coordinate inventory updates.
• Troubleshoot backend operational issues.
• Perform quality assurance across Seller Center.

Shopify Operations

• Update product information.
• Support ecommerce product launches.
• Maintain catalog accuracy.
• Coordinate merchandising updates.
• Sync product information between Shopify and TikTok Shop.
• Assist with operational ecommerce projects.

Creator & Affiliate Operations

• Communicate with creators regarding operational matters.
• Respond to creator inquiries.
• Manage creator inboxes.
• Support affiliate onboarding.
• Send Target Collab invitations.
• Maintain creator records.
• Follow up on outstanding creator requests.

Documentation & Process Improvement

• Follow and maintain documented SOPs.
• Create and update internal documentation.
• Identify recurring operational issues.
• Recommend process improvements.
• Leverage AI tools to improve workflows and efficiency.
• Help build scalable operational systems.

• Strong organizational skills
• Exceptional attention to detail
• Excellent written communication
• Ability to follow documented processes consistently
• Strong time management
• Ability to prioritize competing tasks
• Quick learner with new software and systems
• Dependable and accountable
• Proactive problem-solving mindset
• Comfortable using AI tools to improve workflows
• Availability during Pacific Time working hours

• TikTok Shop experience
• Shopify experience
• Ecommerce operations
• Creator economy experience
• Affiliate marketing
• Creator relationship management
• Project coordination
• Customer support
• Operations support
• Process documentation
• Inventory coordination
• Campaign execution

• TikTok Seller Center
• Shopify
• Reacher
• ClickUp
• Google Workspace
• Slack
• ChatGPT
• Gemini
• Claude