TikTok Shop Affiliate Support

We are looking for a detail-oriented TikTok Shop Affiliate Support Specialist to help manage creator communications, sample requests, affiliate campaigns, and day-to-day account operations across multiple TikTok Shop accounts.

This role is ideal for someone with experience in customer support, creator management, affiliate marketing, or social commerce who thrives in a fast-paced environment and enjoys working with creators while maintaining high quality and brand compliance.

Key Responsibilities

1. Creator Communication Management

Monitor and respond to creator messages across assigned TikTok Shop accounts. Answer creator inquiries using approved templates and messaging guidelines. Assist creators with questions related to: Product samples Affiliate commissions Campaigns and challenges General account inquiries Escalate sensitive, unclear, or client-specific inquiries that require custom responses or approvals.

1. Sample Request Management

Review incoming creator sample requests daily. Approve creators who meet brand-specific qualification criteria. Decline or ignore requests that do not meet eligibility requirements or have expired. Escalate edge cases or unclear requests to the appropriate team lead. Ensure all sample request queues are cleared each day.

1. Creator & Content Review

Evaluate creators for brand fit, audience quality, engagement, niche relevance, and sales potential. Review creator content to ensure: Brand alignment Accurate product representation Platform compliance Brand safety Flag questionable creators or content for additional review rather than making assumptions.

1. Outreach & Campaign Support

Send creator outreach messages using approved templates. Support affiliate recruitment, campaign invitations, product launches, and promotional challenges. Track creator responses and escalate collaboration opportunities. Assist creators with campaign questions regarding commissions, timelines, eligibility, and campaign requirements.

1. Account Maintenance & Operations

Monitor assigned TikTok Shop accounts daily. Keep message queues, sample requests, and outstanding tasks organized and up to date. Proactively communicate workload issues or process blockers. Escalate any tasks that cannot be completed within the same business day.

• 2+ years of experience in Customer Support, Creator Management, Affiliate Marketing, Influencer Marketing, or a related role.
• Experience managing high-volume messaging or customer communication.
• Strong attention to detail and ability to follow brand guidelines.
• Excellent written English communication skills.
• Strong organizational and time-management skills.
• Comfortable working independently in a fast-paced remote environment.

• Experience with TikTok Shop or other social commerce platforms.
• Experience reviewing creators or moderating content.
• Background in influencer or affiliate marketing.
• Familiarity with e-commerce operations.

• TikTok Shop
• Messaging and chat management systems
• Google Workspace or Microsoft Office
• Spreadsheets and documentation tools
• Internal ticketing and escalation systems