Social Commerce Coordinator, Creator & Affiliate Operations

About the Company

Our client is a leading performance marketing and digital growth agency that partners with some of the world's fastest-growing consumer brands. As they continue expanding their Social Commerce division, they are building a best-in-class creator-led commerce engine focused on driving growth through TikTok Shop and the broader creator ecosystem.

This is an exciting opportunity to join a fast-paced, high-growth team where you'll gain hands-on experience supporting creator and affiliate programs while working alongside experienced Social Commerce professionals.

About the Role

We're looking for a Social Commerce Coordinator, Creator & Affiliate Operations to help execute the day-to-day operations that power successful TikTok Shop creator and affiliate programs across multiple client accounts.

This is a highly execution-focused role designed for someone early in their career who enjoys staying organized, managing multiple moving pieces, and ensuring campaigns run efficiently. You'll play a key role in creator outreach, affiliate approvals, product sampling, campaign coordination, reporting, and backend operations that directly contribute to client growth and GMV.

While this role offers long-term growth into greater client ownership and strategy, the immediate focus is on operational excellence, fast learning, and reliable execution.

What You'll Do Creator & Affiliate Program Operations Support day-to-day TikTok Shop creator and affiliate program execution across multiple client accounts. Coordinate creator outreach, follow-ups, re-engagement campaigns, and affiliate approvals. Identify creators that align with client products, campaigns, and performance goals. Coordinate creator activations, campaign tracking, product shipments, deliverables, and posting schedules. Maintain organized creator databases, outreach trackers, campaign documentation, and sampling records. Ensure creators receive accurate product information, timelines, and campaign expectations.

TikTok Shop & Backend Operations Manage product sampling workflows within TikTok Shop Seller Center and Affiliate Center. Monitor sample requests, approvals, shipment status, creator acceptance, content production, and product inventory. Assist with backend platform tasks, including campaign setup, affiliate settings, campaign links, approvals, and quality assurance. Quickly identify and escalate operational issues such as low creator engagement, delayed shipments, inventory shortages, or campaign bottlenecks. Collaborate with internal teams to ensure sampling programs are executed accurately and efficiently.

Client Support & Account Coordination Prepare client meeting agendas, tactical updates, and account summaries. Gather performance insights and organize reporting materials for client presentations. Track creator activity, sampling progress, GMV trends, content production, blockers, and action items. Document meeting notes and support post-meeting follow-up tasks to keep projects moving forward.

Reporting & Performance Tracking Maintain dashboards, spreadsheets, trackers, and recurring operational reports. Monitor key performance metrics including: Creator acceptance rates Sample volume Video output Clicks and conversions GMV Affiliate performance Content production Identify opportunities to improve campaign performance through creator re-engagement and operational optimizations. Ensure data accuracy to support informed business decisions.

Sales & Operational Audit Support Assist with operational audits for prospective clients. Collect and organize information related to TikTok Shop setup, creator programs, affiliate activity, product availability, and growth opportunities. Help maintain repeatable audit templates and standardized operational documentation.

• 1–3 years of experience in influencer marketing, affiliate marketing, creator operations, social commerce, e-commerce, digital marketing, or a related field.
• Experience supporting creator outreach, influencer campaigns, affiliate programs, marketplace operations, or e-commerce campaign execution.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Comfortable working with spreadsheets, dashboards, trackers, and project management tools.
• Exceptional attention to detail and strong follow-through.
• Strong written communication skills.
• Ability to quickly learn new platforms and technologies.
• Comfortable working in a fast-moving, high-growth environment with evolving processes.
• Self-starter with a high level of ownership and a willingness to take on tactical, hands-on work.

• Hands-on experience using TikTok Shop Seller Center and/or TikTok Shop Affiliate Center.
• Experience supporting creator or affiliate programs for DTC or e-commerce brands.
• Agency or multi-client experience.
• Experience with Shopify, Amazon Marketplace, TikTok Shop, or other social commerce platforms.
• Familiarity with creator product sampling workflows.
• Experience preparing client reports, dashboards, or meeting materials.

• TikTok Shop Seller Center and Affiliate Center, spreadsheets, dashboards, project management tools, and performance trackers.