Account Manager

The Account Manager is a senior project and stakeholder management role responsible for leading complex initiatives, coordinating internal and external stakeholders, and serving as a strategic operational partner to the Production Lead.

This role combines project leadership, account management, execution, and cross-functional coordination. The ideal candidate can independently manage projects, represent Trolley in meetings, maintain strong client and partner relationships, and ensure work moves forward from planning through delivery.

Unlike a traditional account manager, this role is expected to remain hands-on when needed. The person should be comfortable moving between strategy, planning, stakeholder communication, project management, operations, and execution.

KEY RESPONSIBILITIES

Project Leadership & Delivery

• Lead planning and execution of complex cross-functional projects.
• Manage project timelines, deliverables, priorities, risks, and dependencies.
• Ensure projects move forward without requiring constant involvement from the Production Lead.
• Drive accountability across teams and stakeholders.
• Translate goals into actionable project plans and execution frameworks.

Stakeholder & Account Management

• Serve as a primary point of contact for selected clients, partners, sponsors, collaborators, and stakeholders.
• Lead project meetings, status updates, follow-ups, and communications.
• Build trusted relationships with external partners and internal teams.
• Manage expectations, timelines, priorities, and project outcomes.
• Escalate risks and propose solutions proactively.

Operations & Business Execution

• Support operational initiatives including CRM workflows, reporting systems, newsletters, databases, partnerships, and internal processes.
• Help improve systems, documentation, visibility, and operational efficiency.
• Create structure in ambiguous environments and establish repeatable workflows.
• Ensure projects are documented, tracked, and communicated effectively.

Cross-Functional Team Coordination

• Coordinate work across production, marketing, operations, creative, community, and external partners.
• Align stakeholders around priorities, timelines, and deliverables.
• Partner closely with the Marketing Coordinator on campaigns, content initiatives, launches, newsletters, and communications projects.
• Support resource planning and workload management across projects.
• Events, Partnerships & Strategic Programs
• Lead execution of events, partnerships, fellowships, podcasts, community programs, and strategic initiatives.
• Manage vendors, speakers, guests, sponsors, and external collaborators.
• Coordinate communications, logistics, budgets, and project delivery.
• Support business development opportunities connected to strategic initiatives.

Ownership & Leadership

• Operate as a collaborative counterpart to the Production Lead.
• Take ownership of projects from kickoff through completion.
• Identify priorities, blockers, opportunities, and next steps independently.
• Provide recommendations and operational leadership while remaining aligned with company priorities.

• 5+ years experience managing client accounts, strategic projects, programs, events, partnerships, or complex cross-functional initiatives.
• Strong project management and stakeholder management experience.
• Comfortable leading meetings and representing projects externally.
• Strong operational judgment and decision-making skills.
• Experience managing budgets, timelines, contracts, vendors, or external partners.
• Ability to balance strategy with hands-on execution.
• Experience working in startups, agencies, production environments, consulting, community programs, or fast-growing businesses
• Experience with ClickUp, Asana, Monday, Notion, Jira, or similar project management systems.

• Experience with CRM systems, newsletters, partnerships, community programs, or marketing initiatives
• Spanish Speaking
• Experience using AI tools to improve workflows and execution

• ClickUp
• Asana
• Monday.com
• Notion
• Jira
• CRM systems
• Communication and collaboration tools for stakeholder management.