Social Commerce & CX Coordinator

Social Commerce & CX Coordinator (Remote)

We are looking for a detail-oriented, proactive, and customer-focused Social Commerce & CX Coordinator to support the client's growing social commerce, creator, and community initiatives. This role is ideal for someone who thrives in fast-paced online environments, enjoys engaging with customers and creators, and has a strong interest in TikTok, Instagram, and social commerce.

As a Social Commerce & CX Coordinator, you will play a key role in managing customer interactions, supporting creator partnerships, and maintaining an engaging community experience across multiple platforms.

Key Responsibilities

Customer Support & Inbox Management

• Respond promptly and professionally to customer inquiries, comments, and direct messages across social media channels, with a primary focus on TikTok Shop.
• Deliver a positive customer experience while maintaining brand voice and service standards.
• Escalate customer concerns when necessary and ensure timely resolution.

TikTok Shop & Creator Operations

• Manage day-to-day TikTok Shop administrative and backend operations.
• Respond to creator inquiries and coordinate product sample requests.
• Maintain accurate creator databases, trackers, and operational records.
• Provide administrative support for creator campaigns and partnership initiatives.

Community Engagement & Moderation

• Actively engage with community members on Discord and other community platforms.
• Monitor conversations and help foster a positive, welcoming, and engaging environment.
• Support community-building efforts by interacting with creator content and facilitating meaningful engagement.

Qualifications

• Excellent written communication and interpersonal skills.
• Strong customer service mindset with a high level of empathy, patience, and professionalism.
• Ability to remain positive and composed during high-volume periods and when working with demanding customers or creators.
• Highly organized with strong attention to detail and follow-through.
• Genuine interest in TikTok, Instagram, creator marketing, social commerce, and online communities.
• Ability to work independently and manage multiple priorities in a remote environment.
• Availability to work weekends as part of a rotating support schedule.

Preferred Experience

• Experience in Customer Experience (CX), Customer Support, or Customer Success.
• Experience with TikTok Shop or other social commerce platforms.
• Community Management or Discord Moderation experience.
• Creator, Influencer, or Affiliate Program Operations experience.
• Social Media Management or Social Media Support experience.

This is an exciting opportunity to join a growing team at the intersection of social commerce, creator partnerships, and customer experience. If you are passionate about building relationships, supporting online communities, and contributing to a fast-moving brand, we encourage you to apply.

• Strong empathy, patience, and positive attitude with proven customer service experience; genuine passion for TikTok and Instagram; flexibility for weekend availability required.

• Prior experience managing TikTok Shop backend operations, community moderation on Discord, or supporting creator ecosystems.

• TikTok Shop platform, Discord, Instagram, direct messaging systems, and creator management/tracking tools.