In-Store Brand Ambassador - Field Sales & Education

Position: In-Store Brand Ambassador – Field Sales & Education (Mexico City)

Location: Mexico City

Employment Type: Part-Time

Type of contract: Independent contractor

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What We’re Looking For: We are seeking an energetic, customer-focused In-Store Brand Ambassador to represent a fast-growing clean beauty skincare brand across retail partner locations in Mexico City, primarily within Ulta Beauty stores.

This field-based role is responsible for increasing brand awareness, educating retail teams and customers, driving product sales, and ensuring a best-in-class in-store experience. The ideal candidate is passionate about skincare, confident engaging customers face-to-face, and thrives working independently while managing multiple store locations and activations.

Responsibilities: i. Product Education & Brand Advocacy:

• Educate retail associates and customers on product benefits, ingredients, usage, and brand positioning.
• Deliver engaging product demonstrations and mini skincare consultations on the sales floor.
• Communicate the brand story and clean beauty philosophy in a compelling and authentic manner.
• Serve as the primary in-store representative of the brand, maintaining professionalism and enthusiasm at all times.

ii. Sales & Customer Engagement:

• Proactively engage shoppers to generate product interest and increase sell-through.
• Provide personalized product recommendations based on customer needs.
• Support the achievement of sales goals and performance targets across assigned retail locations.
• Create memorable customer experiences that encourage trial, purchase, and repeat business.

iii. Retail Partnership Support:

• Build strong working relationships with store leadership and retail associates.
• Conduct product education sessions and training for store teams.
• Support in-store events, promotional activations, and retailer-led campaigns.
• Ensure brand standards and merchandising expectations are maintained where applicable.

iv. Field Operations & Reporting:

• Manage a schedule across multiple retail locations efficiently and independently.
• Submit timely visit reports, sales recaps, photos, and market insights using company reporting tools.
• Provide feedback on customer sentiment, competitor activity, product performance, and store opportunities.
• Track and communicate field performance metrics to the brand team.

Requirements: i. Experience

• 1+ years of experience in retail sales, beauty, skincare, cosmetics, wellness, or a customer-facing sales environment.
• Experience educating customers and driving product sales in-store.
• Demonstrated success working toward sales goals, quotas, or performance targets.
• Experience conducting product demonstrations, consultations, or promotional activities preferred.

ii. Communication:

• Fluent in Spanish and English.
• Daily customer and retail associate interactions will primarily be conducted in Spanish.
• Reporting, written communication, and meetings with the U.S.-based team will be conducted in English.
• Strong verbal communication and presentation skills.
• Comfortable speaking confidently with both customers and retail staff.

iii. Field & Operational Requirements

• Based in or able to travel throughout Mexico City.
• Reliable transportation for travel between retail locations and events.
• Availability to work flexible retail schedules, including weekends.
• Ability to work independently with minimal supervision.
• Personal smartphone or tablet for scheduling, reporting, communication, and photo documentation.

Preferred Qualifications:

• Experience working with beauty retailers such as Ulta Beauty, Sephora, Liverpool, Palacio de Hierro, or similar retail environments.
• Knowledge of skincare ingredients, routines, and clean beauty products.
• Previous experience as a Brand Ambassador, Beauty Advisor, Field Sales Representative, Product Educator, or similar role.
• Familiarity with field reporting systems, mobile reporting platforms, or territory management tools.
• Experience supporting in-store events, launches, or promotional activations.

Ideal Candidate Profile:

You are outgoing, self-motivated, and passionate about skincare and beauty. You enjoy building relationships, educating others, and creating meaningful customer interactions. You are comfortable working independently in the field, managing multiple priorities, and taking ownership of results. Most importantly, you bring enthusiasm, professionalism, and a genuine passion for representing a brand you believe in.

What We’re Looking For: We are seeking an energetic, customer-focused In-Store Brand Ambassador to represent a fast-growing clean beauty skincare brand across retail partner locations in Mexico City, primarily within Ulta Beauty stores. This field-based role is responsible for increasing brand awareness, educating retail teams and customers, driving product sales, and ensuring a best-in-class in-store experience. The ideal candidate is passionate about skincare, confident engaging customers face-to-face, and thrives working independently while managing multiple store locations and activations.

Responsibilities: Product Education & Brand Advocacy Educate retail associates and customers on product benefits, ingredients, usage, and brand positioning. Deliver engaging product demonstrations and mini skincare consultations on the sales floor. Communicate the brand story and clean beauty philosophy in a compelling and authentic manner. Serve as the primary in-store representative of the brand, maintaining professionalism and enthusiasm at all times. Sales & Customer Engagement Proactively engage shoppers to generate product interest and increase sell-through. Provide personalized product recommendations based on customer needs. Support the achievement of sales goals and performance targets across assigned retail locations. Create memorable customer experiences that encourage trial, purchase, and repeat business. Retail Partnership Support Build strong working relationships with store leadership and retail associates. Conduct product education sessions and training for store teams. Support in-store events, promotional activations, and retailer-led campaigns. Ensure brand standards and merchandising expectations are maintained where applicable. Field Operations & Reporting Manage a schedule across multiple retail locations efficiently and independently. Submit timely visit reports, sales recaps, photos, and market insights using company reporting tools. Provide feedback on customer sentiment, competitor activity, product performance, and store opportunities. Track and communicate field performance metrics to the brand team.

Requirements: Experience 1+ years of experience in retail sales, beauty, skincare, cosmetics, wellness, or a customer-facing sales environment. Experience educating customers and driving product sales in-store. Demonstrated success working toward sales goals, quotas, or performance targets. Experience conducting product demonstrations, consultations, or promotional activities preferred. Communication Fluent in Spanish and English. Daily customer and retail associate interactions will primarily be conducted in Spanish. Reporting, written communication, and meetings with the U.S.-based team will be conducted in English. Strong verbal communication and presentation skills. Comfortable speaking confidently with both customers and retail staff. Field & Operational Requirements Based in or able to travel throughout Mexico City. Reliable transportation for travel between retail locations and events. Availability to work flexible retail schedules, including weekends. Ability to work independently with minimal supervision. Personal smartphone or tablet for scheduling, reporting, communication, and photo documentation. Preferred Qualifications: Experience working with beauty retailers such as Ulta Beauty, Sephora, Liverpool, Palacio de Hierro, or similar retail environments. Knowledge of skincare ingredients, routines, and clean beauty products. Previous experience as a Brand Ambassador, Beauty Advisor, Field Sales Representative, Product Educator, or similar role. Familiarity with field reporting systems, mobile reporting platforms, or territory management tools. Experience supporting in-store events, launches, or promotional activations.

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