Operations Specialist – Amazon Marketplace

We are seeking a detail-oriented and proactive Operations Specialist to support and optimize Amazon marketplace operations across global regions. This role will focus on the end-to-end management of inbound logistics, ensuring products are accurately shipped, tracked, reconciled, and documented across all Amazon fulfillment channels.

The ideal candidate thrives in fast-paced operational environments, has strong attention to detail, and can effectively coordinate across internal teams, third-party logistics providers, factories, and finance stakeholders.

Key Responsibilities:

Amazon Inbound Shipment Management

• Create and manage FBA (Fulfillment by Amazon) shipments within Amazon Seller Central across multiple marketplaces (US, CA, EU, and others)
• Monitor shipment progress from creation through warehouse check-in and proactively address delays or exceptions
• Reconcile shipped versus received inventory quantities and investigate discrepancies
• Submit and manage reimbursement claims for lost, damaged, or miscounted inventory within Seller Central
• Maintain accurate shipment records, tracking logs, and operational documentation

3PL & Factory Coordination

• Act as the primary liaison between third-party logistics providers (3PLs) and factories for outbound shipments
• Coordinate shipment schedules, carton counts, labeling requirements, and Amazon compliance standards
• Manage booking confirmations, cargo readiness timelines, and shipment coordination
• Communicate proactively with both external partners and internal teams to resolve operational issues efficiently

Shipping Documentation

• Prepare, review, and organize shipping documentation including commercial invoices, packing lists, bills of lading, and certificates of origin
• Ensure documentation complies with Amazon marketplace standards and customs/import regulations
• Maintain organized records for all import/export and shipment documentation

Payment Processing

• Process and track freight, vendor, and 3PL invoices for payment
• Coordinate with Finance to ensure timely and accurate invoice processing

Investigate and resolve billing discrepancies through completion

NetSuite Receiving & Inventory Management

• Process inventory receipts within NetSuite upon warehouse or 3PL delivery confirmation
• Reconcile receiving reports against purchase orders and shipment manifests
• Ensure inventory quantities, costs, and warehouse locations are accurately reflected in the ERP system
• Partner with Supply Chain teams to resolve receiving variances and maintain clean inventory records

• 1–3 years of experience in supply chain, logistics, or e-commerce operations
• Hands-on experience with Amazon Seller Central and FBA shipment workflows is required
• Experience using NetSuite or similar ERP systems strongly preferred
• Familiarity with 3PL operations and import/export documentation
• Strong attention to detail with the ability to manage multiple shipments simultaneously
• Proficiency in Excel or Google Sheets with strong reconciliation and tracking skills
• Strong written and verbal communication skills with both internal and external stakeholders

• Multi-marketplace Amazon operations (US, CA, EU, etc.)
• Inventory reconciliation and reimbursement claim management
• International freight coordination and customs documentation
• Fast-paced eCommerce or DTC operational environments

• Amazon Seller Central
• NetSuite
• Excel / Google Sheets
• Freight & shipment tracking platforms
• Internal inventory and procurement systems