Ecommerce Site Operations Specialist

Ecommerce Site Operations Specialist

About the Role We’re seeking an experienced and innovative Ecommerce Site Operations Specialist to join a fast-growing consumer brand in the cookware space. This role will be responsible for maintaining and optimizing the e-commerce platform to deliver a seamless, engaging, and efficient online shopping experience for customers.

If you’re passionate about building exceptional digital experiences for a high-growth omnichannel brand, this could be a great fit.

Key Responsibilities Content Management Manage and update website content through a CMS, ensuring information is accurate, current, and optimized. E-Commerce Integration Implement and maintain e-commerce functionalities, including third-party plugins and tools to enhance the customer experience. Performance Optimization Monitor and optimize website speed, responsiveness, and overall site performance. SEO & Analytics Apply SEO best practices and track website performance using analytics tools, providing insights and recommendations for improvement. Cross-Device & Browser Compatibility Ensure the website functions seamlessly across desktop, mobile, tablet, and multiple browsers. Cross-Functional Collaboration Partner closely with marketing, design, and content teams to maintain alignment with branding and campaign initiatives. Troubleshooting & Support Identify and resolve technical issues quickly to minimize downtime and maintain a strong user experience. Requirements 2+ years of experience in e-commerce website development, preferably in a retail or DTC environment Proficiency in HTML, CSS, and JavaScript Hands-on experience with e-commerce platforms such as Shopify, Magento, or WooCommerce Experience working with CMS platforms, preferably Shopify Strong understanding of SEO principles and analytics tools such as Google Analytics Ability to manage multiple projects and meet deadlines in a fast-paced environment Excellent problem-solving skills and strong attention to detail Strong communication and cross-functional collaboration skills Bachelor’s degree in Computer Science, Information Technology, or a related field is a plus Passion for food and cooking is a plus; culinary experience is highly valued Why Join? Opportunity to join a high-growth omnichannel consumer brand Work alongside a collaborative digital team focused on innovation and customer experience Be part of building a best-in-class e-commerce experience in a fast-paced environment

• 1. Shopify Experience (Hard Requirement)
• Hands-on experience managing and maintaining Shopify storefronts
• Comfortable with CMS updates, product pages, collections, landing pages, navigation, and merchandising
• Experience with Shopify apps/plugins and integrations
• 2. Ecommerce / DTC Experience
• 2+ years in ecommerce website operations, web management, or site merchandising
• Preferably from a DTC, retail, consumer brand, or omnichannel environment
• 3. Front-End Technical Skills
• Working knowledge of:
• HTML
• CSS
• JavaScript
• Ability to troubleshoot site issues without relying fully on developers
• 4. Website Performance Optimization
• Experience improving:
• Page speed
• Mobile responsiveness
• Cross-browser compatibility
• User experience/performance issues
• 5. SEO + Analytics Knowledge
• Practical understanding of:
• SEO best practices (on-page SEO, metadata, site structure)
• Google Analytics (or GA4)
• Able to analyze site performance and recommend optimizations
• 6. Ecommerce Integrations / Apps
• Experience implementing or managing:
• Third-party apps/plugins
• Checkout enhancements
• Tracking tools
• Conversion-focused tools
• 7. Strong Troubleshooting Ability
• Proven ability to identify and resolve:
• Site bugs
• Broken links/pages
• UX issues
• Technical ecommerce problems quickly
• 8. Cross-Functional Collaboration
• Experience partnering with:
• Marketing
• Creative/Design
• Content teams
• Ecommerce/Web stakeholders
• Nice-to-Haves (Not Required)
• Experience in cookware, food, lifestyle, or consumer products
• Experience with Magento or WooCommerce
• CRO/A/B testing exposure
• Familiarity with Liquid (Shopify templating language)
• Passion for food/cooking
• Degree in CS/IT

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• Click Up is a must!!!