EST/PST
About the Role
About the Role
We're looking for a detail-obsessed, systems-driven, and highly analytical ERP integration and systems operations analyst who thrives on solving complex system issues and keeping critical business operations running smoothly.
This is not a help desk role. You'll sit at the core of the business, supporting the systems that power order flow, inventory, and financial data across NetSuite, Shopify, Amazon, and 3PL partners.
This is a unique opportunity to gain hands-on exposure to ERP systems, integrations (iPaaS), and enterprise SaaS operations in a high-growth eCommerce environment.
Responsibilities
Own system reliability
- Monitor integration workflows in Celigo (integrator.io) and resolve errors across NetSuite, Shopify, Amazon, and 3PL systems
- Diagnose failures using logs, mappings, and API responses
- Escalate complex issues with clear root-cause analysis
Support ERP & integrations
- Assist in building and maintaining integration flows (field mappings, transformations, connections)
- Re-run failed jobs, manage queues, and maintain API credentials
- Ensure accurate and reliable data flow across systems
Manage NetSuite operations (core requirement)
- Build and maintain saved searches, reports, and dashboards
- Update PDF templates (POs, invoices, packing slips)
- Maintain data hygiene (duplicate cleanup, record accuracy, field standardization)
Document and improve processes
- Create runbooks for recurring issues
- Maintain SOPs for system workflows
- Track and report integration performance metrics
Support SaaS & internal systems (secondary focus)
- Provision and deprovision accounts across tools (Google Workspace, Slack, Notion, etc.)
- Manage access control and enforce least-privilege principles
- Handle login issues, access requests, and internal support tickets
Contribute to security & operations
- Support MDM enrollment (Intune, Jamf)
- Track SaaS usage and maintain asset inventory
- Assist with security compliance and system audits
Requirements
- 1–3 years of experience in ERP, systems operations, or IT support
- Hands-on NetSuite experience (non-negotiable — candidates without this will not be considered)
- Basic understanding of APIs, data flows, and system integrations
- Experience with at least one SaaS admin environment (Google Workspace, Slack, Shopify, etc.)
- Experience working with ticketing systems and SLAs
- Strong attention to detail and ability to follow structured processes
- Clear written communication (documentation, reporting, internal updates)
- Comfortable working remotely across time zones
Nice-to-haves
- Experience with Celigo or similar iPaaS tools (Workato, Boomi, etc.)
- Exposure to Shopify, Amazon, or eCommerce operations
- Familiarity with EDI workflows (850, 856, 810, etc.)
- Experience with SSO/SAML or identity tools (Okta, Rippling, Google SSO)
- Exposure to MDM tools (Intune, Jamf)
- Basic scripting or automation skills (Python, Google Apps Script, etc.)
- Experience implementing or using Smartsheet
- Experience working in eCommerce or consumer brands
Must-Have Skills
- NetSuite ERP configuration and administration
- ERP Systems Administrator experience
- System integrations between NetSuite and eCommerce platforms
- Celigo integration platform
- Shopify ecosystem integrations
- ERP ecosystem architecture and integration management
- Analytical skills and system data extraction/reporting
- Translating business processes into scalable system workflows
- Collaborating with finance and operations teams
Nice-to-Have
- Smartsheet implementation or usage
- eCommerce or consumer brands experience